Returns and Refunds
Due to the fragile nature of ceramics, we have the following policy for returns and exchanges.
Return Eligibility:
You may return an item within 14 days of receiving your order, provided the item is unused, unworn, and undamaged (not broken or cracked). Please provide pictures of the items prior to sending them.
Return Shipping Cost:
The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for ceramics.
Refund Process:
Once we receive and inspect the returned item, we will process your refund. The refund will be issued within 7 business days of receiving the returned goods.
Please note: The refund amount will be less the original shipping cost.
Shipping
Processing Time:
All orders for ceramic items are typically processed and shipped within 3-4 business days after the order is placed.
Expedited Shipping:
Expedited shipping within the USA can be selected during checkout. If you require expedited processing, please contact us prior to placing your order via Instagram or at solarilkbrand@gmail.com to discuss options and additional costs. We will do our best to accommodate your request.
Domestic and International Shipping:
Currently, we only offer shipping within the USA via USPS (United States Postal Service). For international shipping, please contact us via Instagram or at solarilkbrand@gmail.com to discuss options.
Exchanges
Exchange Due to Damage/Defect:
Please inspect the items as soon as they arrive. If your item arrives broken or damaged during transit, we will gladly offer an exchange for a replacement item of the same value at our expense. Please contact us immediately upon receipt with clear photographs of the damage.
Exchange for Personal Reasons:
If you wish to exchange an item for a different product (e.g., color, size, or style change) and the item is not damaged, the customer will be responsible for all associated shipping costs (return shipping of the original item and shipping of the new item). The original item must meet all return eligibility requirements (unused, unworn, and undamaged).